Deteriorating patient and ICU triage

Rapid response calls

Reviewed Nov 2026·5 references
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Calling criteria, team roles and a structured first 15 minutes when you answer or make a rapid response (MET) call.

Definition
A rapid response (medical emergency) team brings critical care skills to a deteriorating ward patient before cardiac arrest. Calls are triggered by objective criteria (vital signs, NEWS2 ≥ 7) or by staff concern.

At the bedside

  1. 1

    Know the calling criteria

    Call if: airway threatened; RR < 8 or > 30; SpO2 < 90% despite oxygen; HR < 40 or > 140; SBP < 90 mmHg; sudden fall in GCS ≥ 2 or new seizure; urine < 0.5 mL/kg/h for 4 h; NEWS2 ≥ 7; or any staff member is seriously worried.

  2. 2

    Call using ISBAR

    0 min

    Identify yourself and patient; Situation (what has changed); Background (diagnosis, comorbidities, ceiling of care); Assessment (ABCDE findings, NEWS2); Recommendation (what you need and by when).

  3. 3

    On arrival: leader and roles

    0-2 min

    Leader stands at the foot of the bed, assigns airway, circulation/IV, drugs, recorder. Closed-loop communication: 'Give 500 mL RL now' - '500 mL RL given'.

  4. 4

    Rapid ABCDE and immediate treatment

    2-10 min

    Oxygen, IV access, bloods (ABG/VBG, lactate, glucose, electrolytes, cultures), 12-lead ECG, bedside ultrasound if trained. Treat the obvious: fluids, nebulisers, glucose, naloxone, antibiotics.

  5. 5

    Decide disposition and ceiling

    10-15 min

    Options: stays on ward with clear plan and NEWS2 frequency; transfer to HDU/ICU; or palliative/ceiling-of-care plan after discussion with consultant and family.

  6. 6

    Hand over and document

    15 min

    Written timed note: trigger, findings, treatment, response, plan, escalation criteria ('call back if SBP < 90 or NEWS2 ≥ 7'), who was informed. Review within 1 hour.

Rapid response team roles

RoleTasks
LeaderAllocates roles, summarises every 3-5 min, decides disposition
Airway/breathingPositioning, suction, oxygen, BVM, prepares for intubation
CirculationIV/IO access, bloods, fluids, monitoring, ultrasound
DrugsPrepares and labels drugs, checks allergies and doses aloud
RecorderTimes, vitals, drugs given, calls made
Red flag · call your senior now
Repeated rapid response calls for the same patient within 24 h: escalate to consultant and ICU; consider ICU admission or a documented ceiling of care.
Red flag
Peri-arrest signs (bradycardia < 40, agonal breathing, SBP < 70): prepare for cardiac arrest, defibrillator to bedside.
Pitfall
Not calling because 'it might be nothing'. 'Worried' is a valid criterion and late calls are associated with worse outcomes.
Pitfall
Leaving after the immediate fix without a written plan and escalation triggers for the ward team.
Pearl
Ask the bedside nurse 'What worries you most?' first; nurses often notice deterioration before vital signs cross thresholds.
Pearl
A rapid response call is the best moment to clarify goals of care and resuscitation status with the treating consultant and family.

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